Delivery Policy

Thank you for choosing Africa Smiles. We are committed to providing you with a seamless and transparent delivery experience. This delivery policy outlines our shipping procedures and aims to ensure clarity and customer satisfaction. Please read this policy carefully before placing an order.

Expected Delivery Times and Costs:

Local Deliveries:

For deliveries within South Africa, we offer local shipping options based on the size, urgency, and destination of the package.

The following options are available:

Courier Small Parcel (1-5kg): R106-R108
Courier Medium Parcel (5-10kg): R127-R173
Courier Large Parcel (10+kg) – R223+ (costs vary depending on the destination, size and weight of the parcel)

Please note that the delivery charges mentioned above are indicative and may be subject to change. The exact costs for local deliveries will be discussed and confirmed upon receipt of your order.

International Deliveries:

For international shipments, we provide Courier Air Freight services. The specific shipping costs for international deliveries will be determined based on factors such as size, weight, and destination. To ensure accurate and up-to-date pricing, the international shipping costs will be discussed and confirmed after receiving your order.

Product Availability and Processing Time:

We aim to process and ship your order as quickly as possible. However, please note that product availability and processing times may vary. If there are any delays or issues with your order, we will notify you promptly via the contact information provided during checkout.

Delivery Tracking:

We understand the importance of tracking your order. Once your order has been dispatched, we will provide you with an invoice with a tracking number to track your shipment. You can use this information to monitor the progress of your delivery.

Digital Product Sales:

Please note that we do not sell digital products. Our delivery policy pertains solely to physical product shipments.

Disclaimer:

While we make every effort to ensure timely delivery, please be aware that any timeframes mentioned for delivery or processing are estimates and may vary depending on factors beyond our control, such as unexpected delays in transit or customs clearance procedures.

If you have any further questions or require additional information regarding our delivery policy, please don’t hesitate to contact us at info@africasmiles.co.za.

Thank you for choosing Africa Smiles, we value your business.